Tag Archives: building rapport

Credibility: How Can You Get Your Customers To Trust You?

When it comes to sales, vour credibility is critical. Trust is as important in your relationships with your customers as your it is in your personal relationships. As a business owner, you need mustunderstand that:

  1. All sales are emotional. Whether you own a convenience store in a small town or an internationally-known software company worth millions of dollars, you ultimately appeal to emotion, not logic, to make your sale.
  2. Gaining credibility, or a customer’s trust that you know what you’re talking about and that you’ll do what you say what you will, is one of the 3 Tenets of a Sale.

Credibility and Sensitive Trust

The trust that you must develop with customers, who are likely people with whom there isn’t a long and complex personal history, is called sensitive trust. Senstive trust is different than the sensible trust that develops between people in long-term relationships (family, old friends, and significant others), and must develop much more quickly in order to establish the credibility needed to close the sale.

Let’s examine the 3 Tenets of a Sale, or the Sales Funnel, to see how you how you develop that sensitive trust?

The 3 Tenets of a Sale

The 3 Tenets of a Sale, or the Sales Funnel, theory is based on the idea that as people buy from you when they:

  1. Know you
  2. Trust you
  3. Like you.

Marketing is a great way to build sensitive trust and keep people buying from you.

You can use Small Business Solver’s Marketing Solver tool to find a whole list of simple-to-implement marketing strategies that can increase your credibility in a flash:

  1. Get business cards
  2. Record a professional voice mail message
  3. Develop a web presence (not necessarily a web site!)
  4. Ask for referrals/testimonials
  5. Use branded contracts/invoices
  6. Rent a post office box
  7. Get a 1-800 number
  8. Look for media cover opportunities (press releases, articles, etc. – not paid ads)
  9. Encourage customers to leave online ratings on sites like Google and Yelp
  10. Do presentations (keynotes, panels, webinars)
  11. Hire a virtual assistant or use a calling service to look bigger than you are
  12. Make brochures to hand out to clients interested in larger or B2B sales
  13. List your products in established online stores (Etsy, Yahoo, Alibaba) for better SEO rankings and streamlined customer experience
  14. Respond to blogs, letters to the editor, related forums to raise awareness of your company
  15. List awards your company has won – even small ones
  16. Develop an online portfolio
  17. Go to networking events

Which marketing strategies are you currently using? Which ones could you easily start using?

Building credibility is hard work, and it’s easy to be very hard on yourself if you inadvertently let a customer down. However, if you do, don’t throw up your hands – the situation is salvageable! Plus it is important to know how to rebuild trust in this situation. Remember, nobody’s perfect – you are not the first to do this, you won’t be the last. Handle it gracefully, to the best of your ability, and forgive yourself.

Learn More about Credibility

All the strategies in this 20-minute video are low-cost, can be implemented quickly, and do wonders for your credibility. Watch the webinar for details on how to implement each one, pick one or two to try this month, and let us know your results! We’d love to hear from you!

Was this helpful? Watch more webinars on our YouTube Channel!

Sales Storytelling

Think about the excitement you felt when you first thought about running your own business. Did you dream of financial freedom? More time with your family? Travel to exotic places?
 
Where has all the excitement gone? Many small business owners experience incredible stress, time pressures and little personal time with loved ones. They realize that their business will collapse if they are absent from it. What started out as a dream has now become a cage.
 
The transition from a business that is a burden to a business that enables you to have the lifestyle that you dream of is not as difficult as you might think.
 
Learn to avoid:
 
•The stress from being the bottleneck in your business.
•The stress of poor cash flow
•The stress from not feeling in control
 
And how to achieve:
 
•Financial Freedom
•A business that works for you instead of a business you have to work for
•More time with your loved ones
 
If you would like to rekindle the dream, watch this video!
 

 
Contact The Expert
 
Adrian Davis
[email protected]

4 Conversations Of A Leader

Building rapport and having great conversations with customers, suppliers, employees, and everyone else you do business with is critical for sustainable growth. Plus better conversations can help build your referral base and your external sales force, a great thing to have as a small business.

 

Learn how to have better conversations for small business (and big business) success.

 

The subject matter expert is Stuart Knight, of www.stuartknightproductions.com

Social SEO

SEO (Search Engine Optimization) is constantly changing.  Why?  Google, Yahoo, Bing, and other search engines are constantly updating how websites are ranked so that their customers, the people searching, are finding what they want to find rather than what businesses are trying to put in front of them.

 

Find out some of the latest ways that search engines are ranking websites.  This is presented by Knight, Bishop, Queen, a social media and small business consulting firm.