Category Archives: Sales & Business Development

Building new relationship, sales opportunities, and overall topics on business development.

How To Get Your Customers To Trust You?

How to get your customers to trust you. Why is this so critical? Well, trust is very important, both in your personal relationships and in your relationships with your customers.

Business owners need to understand that:

1. All sales are emotional. Whether you run a small convenience store in a subway station selling snacks and magazines to busy commuters or a company worth millions that provides consulting services to other companies, you ultimately appeal to emotion, not logic, to make your sale.

2. Gaining credibility, or a customer’s trust that you know what you’re talking about and that you’re going to do what you say what you will, is one of the 3 Tenets of a Sale.

There is a difference between sensible trust, or the trust that develops between people in long-term relationships like those between family, old friends, and significant others, and sensitive trust, which you must develop with customers with whom there likely isn’t that personal history. The inevitable question arises of how to develop that sensitive trust quickly, so that customers will buy from you.

This is where the 3 Tenets of a Sale, or the Sales Funnel, comes in, as people buy from you when they:

1. Know you

2. Trust you

3. Like you.

Marketing is a great way to build sensitive trust and keep people buying from you.

You can use Small Business Solver’s Marketing Solver tool to find a whole list of simple-to-implement marketing strategies that can give you credibility in a flash:

1. Get business cards

2. Record a professional voice mail message

3. Develop a web presence (not necessarily a web site!)

4. Ask for referrals/testimonials

5. Use branded contracts/invoices

6. Rent a post office box

7. Get a 1-800 number

8. Look for media cover opportunities (press releases, articles, etc. – not paid ads)

9. Encourage customers to leave online ratings on sites like Google and Yelp

10. Do presentations (keynotes, panels, webinars)

11. Hire a virtual assistant or use a calling service to look bigger than you are

12. Make brochures to hand out to clients interested in larger or B2B sales

13. List your products in established online stores (Etsy, Yahoo, Alibaba) for better SEO rankings and streamlined customer experience

14. Respond to blogs, letters to the editor, related forums to raise awareness of your company

15. List awards your company has won – even small ones

16. Develop an online portfolio

17. Go to networking events

Building credibility is hard work, and it’s easy to be very hard on yourself if you inadvertently let a customer down. However, if you do, don’t throw up your hands – the situation is salvageable! Plus it is important to know how to rebuild trust in this situation. Remember, nobody’s perfect – you are not the first to do this, you won’t be the last. Handle it gracefully, to the best of your ability, and forgive yourself.

All the strategies in this 20-minute video are low-cost, can be implemented quickly, and do wonders for your credibility. Watch the webinar for details on how to implement each one, pick one or two to try this month, and let us know your results! We’d love to hear from you!

How To Write An Awesome Email!

Email isn’t going anywhere! Take your email from “average” to “awesome” with Small Business Solver Marketing Manager Sarah Levis. In this webinar you’ll learn about:

  •  Whether An Email is Necessary
  • Deciding What Kind of Email is Necessary
  • The Importance of Tone
  • The Power of Good Editing
  • A Clear Call to Action
  • Tools of the Trade
  • Checking Your Work
  • Subjects – Write, Test, Revise
  • Before You Send – Writing Your Greeting, Pause Before You CC, Know the Laws

Links to check out to make your writing even better!

Proposal Writing A to Z

Proposal writing is what makes your breaks your larger business to business sales. Are you able to convey your message in a persuasive way so that you land the sale.

In business to business selling there is a more formalized process of how the organization buys. Often there are;
– more than one person helping to make the decision
– other large organizations that are bidding for the business
– specific criteria that aids the organization in selecting how to proceed
– a process to be followed
– a huge amount of business to walk away with

To write and win this business, there is a different way to frame your message. Learn how to land this bigger business by following the right steps.

Contact The Expert

The Small Business Solver Team
info@smallbusinesssolver.com

Revenue Generation

Increasing our small business revenue generation is something that most entrepreneurs are concerned with. In this video we learn why all entrepreneurs need to make it the top priority and we walk through the 4 main things that we need to focus on to help our revenue grow.
 
1. Number of leads
2. Improve conversion rates
3. Increase the price of the average sale
4. Increase the number of sales per period
 
Plus we walk through all of the tools we have at our fingertips to help improve these 4 areas. Watch it now!
 

 
Contact the Expert
 
Gary Brown
FocalPoint Coaching
gbrown@focalpointcoaching.com
 
 

The Secret To Getting More Sales

The Secrete to Getting More Sales is all about following these 7 keys steps:
 
1. Do pre-contact research
2. Tell better stories
3. Ask better questions
4. Get commitment
5. Get broader agreement
6. Influence the influencers
7. Justify the cost
 
Great 35-minute video that will make a huge difference in how you look at sales!
 

 
Contact the Expert
 
Adrian Davis
adavis@whetstoneinc.ca
 

Cold Calling Basics (Part 2)

Cold calling is the most effective way to get new business to business prospects aware of what you are doing. But most small business owners and people in general dread the idea of picking up the phone.

Learn the more advanced tips of how to cold call with specific attention of what to actually say on the phone and what to do after that first phone call.

The tips that will be covered are;

1. Show them the money.
2. Minimize their commitment.
3. Maximize your credibility.
4. Appointment setting and closing.
5. Get a ‘no’ from them ‘yes’ man.
6. Have a goal.
7. Keep it simple.
8. First impressions on the phone.
9. Follow up tips.
10. Keep up your momentum.

Contact The Expert
Carla Langhorst
Carla@smallbusinesssolver.com

Like the Slides? Cold calling basics-part 2

Cold Calling Basics (Part 1)

Cold calling is the most cost effective way to develop new leads for a small business owner selling business to business (B2B) or business to government (B2G). Even with all social media options, search engine optimization, and so many other marketing tools available to a small business owner – cold calling and telemarketing still wins out.

 

Unfortunately it is also the most hated way to get business. People are often scared of even picking up the phone for the first call. But if it is the most cost effective way to get new business, it is important to learn how to improve your odds.

 

The top 10 tips that are covered are;
– how to be a human rather than a robot when telemarketing
– when in doubt, put yourself in your customer’s shoes
– why honesty is truly the best policy
– how to keep your energy and optimism up
– when to call your target prospect
– how often to call your target prospect
– what makes a bad lead list and what are the red flags that your lead list stinks
– what information should you be keeping and tracking about your customers?
– should you be scared of gatekeepers and tactics to get to the person you want

 

 

Expert Contact Information

Carla Langhorst
Carla@smallbusinesssolver.com

 

Like the PowerPoint? cold calling basics

 

Marketing Automation for Small Business

When we think marketing we often think advertising. But with business becoming more of a science, there are now marketing software out there that can help grow your business.
 
Obviously technology is more than just social media and your computer, and this is your opportunity to understand what some of those tools are that could help your business.
 
Marketing automation is one of the newest techniques out there. And it is becoming increasingly important as by 2020 it is estimated that 85% of a company’s customer interactions will be automated and through technology. This means that these marketing automation best practices are only going to become more important.
 
The 10 Commandments of Marketing Automation
 
1. Be 100% customer focused. What are your customers pain points?
2. Be pressure free. Gone are the days of the pushy sales person.
3. Support the internal sale. Remember that you are working with more than the decider when you are selling. There are influencers and other stakeholders you need to communicate with.
4. Marketing automation is part of your integrated inbound marketing strategy.
5. Drive repeat purchases. Keep them engaged!
6. Content driven. Have relevant new content to keep them interested.
7. It must be multi channel. Not everyone uses one communication channels. There are many and they are growing!
8. Reflect interest, not just action. Interest is important too!
9. Accessible no matter how someone is accessing the information.
10. Cross platform. The new normal is using different devices.
 
Find out more and what software is available through the video!
 

 
Contact the Expert
 
Andrea Orozco
andrea@think-kik.com
 

eCommerce 101

Ecommerce is more than the future – it is today!

It is currently a $600 billion dollar industry in Canada and the United States, with over 630 million active websites. Plus it is still growing at a massive rate of 47% annually over the last 12 years.

iDeal Advisor presents this topic with the idea of focusing on conversion rates, reducing abandonment rates, and increasing the value of your website through traffic and revenue. Throughout the video, topics are covered to help you with these three goals.

First it covers that a good landing page is critical. It needs to have;

1. Your logo, images, and branding
2. You need great copy and design pieces.
3. You need a headline that is catchy and simple.
4. A brief body of copy that is succinct and clear.
5. Testimonials.
6. A call to action. What do you want the visitor coming to your site to DO.

Second there is the new SEO (search engine optimization)

1. fresh content
2. social media
3. media releases

You can’t improve what you can’t measure. So make sure that you are using Google Analytics to understand your unique visitors, abandon rates, and conversion rates.

And finally, you need a way to nurture the leads. How do you get conversion from returning visitors or individuals who left your site.

Contact The Expert

The subject matter expert is Craig Hunt, the President of iDeal Advisor.
email: craigh@idealadvisor.com

www.idealadvisor.com

If you like this video, check out Simple Website Best Practices.