Monthly Archives: July 2019

Sales Presentations: How to Own the Room as You Sell Your Stuff!

Our live webinar series is motoring through summer, with the fast-paced and information-packed “How to Give a Great Sales Presentation, Small Business-Style!” This webinar focuses on 4 key areas of giving sales presentations: Audience, Content, “The Nerves”, and Was It Good?

The Audience

Tailor your sales presentation’s message for different groups. You need to know who your audience is and what they care about so that you can present useful information. If you don’t know about your audience and what’s useful for them, find out:

  • Attend the event yourself (if possible)
  • Ask the organizers about the people who will be attending and what they’re likely to want to hear about.
  • Show up early talk to people prior to your presentation about why they’ve come and what they’d like to hear from you.

A sales presentation should signal to your audience that you understand their core values and that your own core values align with theirs. If you can’t connect with your audience on that emotional level, your audience is unlikely to buy from you. Remember – sales are emotional!

Sales Presentations and Content: The Beginning and the End

When you’re planning sales presentation content, pay special attention to the beginning and the end – they serve important functions! The beginning of the presentation should contain the ” hook” that catches peoples’ interest. An effective hook:

  • Is very clear and simple
  • Has some sort of number or return on investment (investment being time spent watching the presentation.) 
  • Draws people in by asking a question or telling a story.

Your hook may be your only chance to get peoples’ attention, so make it a good one!

The end of a sales presentation should invite the audience to take a concrete, reasonable next step. The step should be a gesture their interest in what you have to offer. Don’t ask them for the world! You might invite them to:

  • Pick up your business card on the way out
  • Schedule a phone call or coffee date with you to chat about their needs
  • Stay after for a few moments to see a quick demo of your software or website.

Pro tip: You should never have to say “Thank you” to indicate that a sales presentation is over. It should be clear to the audience!  

Sales Presentations and Content: Benefits versus Features

You’ll feel compelled to tell your audience all about the features that make your product or service is the best on the market. Resist that urge. Instead, tell your audience why it *matters* that your product can do what it does and why it’s important that a job be done just the way that your company can do it. Convince them to hire you by telling them the benefits of doing so!

Consider how you might use the following as you present benefits:

  • Emotional words to further capitalize on the power of talking about benefit.
  • Vocal intonation and body movements to break up the conversation
  • Moments that “pop!” to emphasize points that you want your audience to remember.

You want to make an emotional appeal with your sales presentations because (say it with me!) sales are emotional!

The Nerves: No Big Deal

Everyone gets a little nervous about speaking in front of groups. There are ways to work through it! Use these techniques when your nerves start to get the better of you:

  • Be sure that you’ve practiced enough before your sales presentations. Most people need to practice a presentation between 7 and 20 times. 
  • Show up first. Be in the room as everyone arrives and even talk to people a bit if that’s possible. You’ll feel in control of the room and the audience will see you feeling confident and ready. 
  • Don’t take a deep breath just before you start presenting, as you may start to hyperventilate. Instead, exhale and force all the air out of your diaphragm and allow it to refill. Then go in and own it! You’ve got this!

Was Your Sales Presentation Good? How You Can Tell

You don’t need a lot of training or a fancy post-presentation audience questionnaire to evaluate how your sales presentations go over. You can monitor the standard indicators of audience interest and engagement as you’re presenting:

  • Are people interrupting you to ask question as you’re presenting ?Questions about implementation and logistics are an especially strong sign of interest. 
  • What is the body language saying? Engaged people will lean in, maintain eye contact, nod and smile. Bear in mind that body language in a business-to-business sales presentation can be trickier.
  • Are people taking even small actions after your sales presentations? Even if someone just takes a business card from your display table, congratulate yourself. You caught their interest! Now you need to follow up and move them along your sales funnel!

We have lots of information about presentations on our website, and all our resources are available to small business owners on a pay-what-you-can basis! Sign up for an account and check us out!

You can also see more of our webinars on our YouTube Channel.

How To Get Your Customers To Trust You?

How to get your customers to trust you. Why is this so critical? Well, trust is very important, both in your personal relationships and in your relationships with your customers.

Business owners need to understand that:

1. All sales are emotional. Whether you run a small convenience store in a subway station selling snacks and magazines to busy commuters or a company worth millions that provides consulting services to other companies, you ultimately appeal to emotion, not logic, to make your sale.

2. Gaining credibility, or a customer’s trust that you know what you’re talking about and that you’re going to do what you say what you will, is one of the 3 Tenets of a Sale.

There is a difference between sensible trust, or the trust that develops between people in long-term relationships like those between family, old friends, and significant others, and sensitive trust, which you must develop with customers with whom there likely isn’t that personal history. The inevitable question arises of how to develop that sensitive trust quickly, so that customers will buy from you.

This is where the 3 Tenets of a Sale, or the Sales Funnel, comes in, as people buy from you when they:

1. Know you

2. Trust you

3. Like you.

Marketing is a great way to build sensitive trust and keep people buying from you.

You can use Small Business Solver’s Marketing Solver tool to find a whole list of simple-to-implement marketing strategies that can give you credibility in a flash:

1. Get business cards

2. Record a professional voice mail message

3. Develop a web presence (not necessarily a web site!)

4. Ask for referrals/testimonials

5. Use branded contracts/invoices

6. Rent a post office box

7. Get a 1-800 number

8. Look for media cover opportunities (press releases, articles, etc. – not paid ads)

9. Encourage customers to leave online ratings on sites like Google and Yelp

10. Do presentations (keynotes, panels, webinars)

11. Hire a virtual assistant or use a calling service to look bigger than you are

12. Make brochures to hand out to clients interested in larger or B2B sales

13. List your products in established online stores (Etsy, Yahoo, Alibaba) for better SEO rankings and streamlined customer experience

14. Respond to blogs, letters to the editor, related forums to raise awareness of your company

15. List awards your company has won – even small ones

16. Develop an online portfolio

17. Go to networking events

Building credibility is hard work, and it’s easy to be very hard on yourself if you inadvertently let a customer down. However, if you do, don’t throw up your hands – the situation is salvageable! Plus it is important to know how to rebuild trust in this situation. Remember, nobody’s perfect – you are not the first to do this, you won’t be the last. Handle it gracefully, to the best of your ability, and forgive yourself.

All the strategies in this 20-minute video are low-cost, can be implemented quickly, and do wonders for your credibility. Watch the webinar for details on how to implement each one, pick one or two to try this month, and let us know your results! We’d love to hear from you!