Twitter Mastery, Small Business-Style!

Cartoon blue bird sitting on rope, singing - "Tweet" comes out of its mouth in a bubble. Keyword: Twitter

Twitter – love it or hate it, you can’t get away from it. So why not learn how to use it? We asked Allan Pollett, social media consultant and the “SEO Guru”, to talk to us about stragegies for entrepreneurs to make Twitter work as hard for their small businesses as they do…and he didn’t disappoint!

Beginning with the Twitter Basics

Twitter is great, Pollett explains, because it lets us communicate with anyone in the world at any moment – no phones, no wait times for mail delivery, no need for even formal introductions. Twitter has a billion accounts, and you can send out messages, or tweets, to each of them from your Twitter account, with no charge per tweet.

You can put links, images, gif files, and videos in a tweet.

You can Like and Retweet tweets that other Twitter users have made.

You can track views of your tweets, engagement with them, and other analytic information.

Hashtag #Madness!

When you send a tweet, it shows up on the timeline of each person that follows you. You won’t have any followers when you join Twitter, and most people don’t have followers (although some do!) However, you can increase the potential audience for a tween by using hashtags. A hashtag looks likes this: #. When you add it to a word or phrase (like #ThursdayThoughts), then anyone who searches the #ThursdayThoughts hashtag, even if they don’t know you, will see your tweet and maybe interact with it. You’ve expanded your reach and joined the conversation about Thursday Thoughts!

Hashtags are a great tool for businesses, and Alan talks about a few great ways to leverage their power.

The 60-40 Rule

Because Allan is such a Twitter rockstar, he actually figured out that Twitter works best for businesses when 60% of their tweets are business-related (tweets about products, offers, sales) and 40% are other information that your customers might find useful – articles, resources, relevant humour. Great tip: People really like quotations by famous people, and tend to share them with others.

Growing Your Twitter Following

Call a tweet to someone’s attention by tagging it with @ and their twitter handle:

Hey @businesssolver! Love your webinar series!

(I guarantee that if we saw this, we would like it, retweet it, and follow you! Just saying.)

When you tag someone in this way, you leverage not only your audience, but theirs too. If their audience is very big, that could be very good for you!

Alan has a technique for finding and growing an audience that’s truly interested in you and what you have to say. Check out the webinar to see what it is! (Here’s a hint: Follow your competitors’ followers!)

Final Things to Consider…

  1. Keep your tweets engaging.
  2. Use hashtags that reach a large audience (3 or 4 per Tweet)
  3. Jump right in and make yourself part of the conversation! It’s not that scary…really!

Thanks so much to Allan Pollett for helping us out today! You can learn more about Allan and the services he offers at his website.

This is our last webinar for 2019! We’re busy getting the line-up for 2020 together, so please let us know if there’s a topic you’d like covered. Happy Holidays!

Sales Funnel Optimization

Your sales funnel drives sales. Can it get easier than that? Make sure you set it up properly so that it creates as many sales as possible for you.

In this webinar you’ll learn about:

  1. The importance of your sales funnel
  2. The purpose of a sales funnel
  3. The parts of a sales funnel
  4. How to optimize a sales funnel

Let’s get started!

The Importance of Your Sales Funnel

When you understand sales funnels, you’re best equipped to observe your sales process and see what areas need improvement. You can identify bottlenecks, or areas in the funnel through which customers are moving slowly compared to the rest of the funnel.

Once you know what’s wrong, you can fix it. You can examine the bottleneck areas, develop and implement strategies to move customers through them more smoothly and quickly. Optimizing your sales funnel in this way ensures that you can move more customers through, with a shorter sales cycle.

That’s good for business!

Purpose

A sales funnel is a numbers game.

Every potential customer enters your sales funnel unaware that your business exists. Your job is to move them through the funnel, converting them from potential customers to people who have bought from you.

A large number or potential customers start a sales journey with you, and people fall away at each stage, for a variety of reasons. Usually it’s a small percentage that move through all the stages of the funnel to become customers. This is where the funnel shape comes from

Parts

A sales funnel has four basic parts:

  1. Gain their Awareness – Use marketing to let people know you exist
  2. Gain their Interest – Get people interested enough in your offering to want to find out more about you
  3. Make them Ready – Convince people of benefits and address doubts and concerns so that potential customers can become paying customers.
  4. Close – Close the sale

Some sales funnels break these basic parts into many more, but the funnel shape holds across all of them: A lot of potential customers start the first stage, some drop away at each stage, and a few finish as actual customers.

When you know at what part of your sales funnel bottlenecks are happening, you can start to optimize your sales funnel.

How to Optimize Your Sales Funnel

In order to identify bottlenecks in your sales funnel, you need to:

  1. Know the stages in your sales funnel
  2. Know the conversion rates between each stage – the goal is 10% or higher.
  3. Make note of whether each of those rates is 10% or higher.
  4. Know the lowest of the these conversion rates – even if the lowest rate is over 10%, this is a bottleneck.
  5. Figure out why this area is a bottleneck
  6. Develop and implement a plan to resolve the bottleneck.

Small Business Solver has a tool to help you figure out where your bottlenecks are and what you need to do to resolve them, but here are some general strategies, linked to Small Business Solver modules to help you learn more:

  1. Finding Prospects – Make sure that you understand your customer, that your customers are qualified, that you’re using a lead list, and that you’re making use of referrals and seeking channel partners.
  2. Improving AwarenessIntegrate your marketing campaigns so that you’re presenting the same message everywhere. Prioritize this work – it’s important!
  3. Improving InterestControl your message by representing your brand wellhone your presentation skills and always leave a great impression! Learn how to address common objections to doing business with you.
  4. Improving the Close – Learn how to gauge interest so you’re not misreading whether people are ready to close. Reduce risk so that people are more inclined to close. Make sure that your closing tactics actually work for you and not against you!
  5. Improving Follow-UpCreate a follow-up plan for customers, so that you can improve retention and create opportunities for upselling.
  6. Improving Delivery – Continue to get to know your customers and build relationships so that you consistently provide a positive experience for them. Set expectations wisely by underpromising and overdelivering.

Small Business Solver can help you do all these things. Sign up today for a pay-what-you-can account to view any of the modules in the above list.

We hope that the the webinar was useful for you! Visit our YouTube channel to view more of our webinars.

Small Business Marketing Tools to Boost your Likeability

People buy from people they like, so remember to congratulate yourself once you’ve made the sale! You connected with the customer and appealed to them on the emotional level at which people ultimately decide to buy. You now need to make this transactional customer who’s made one purchase a lifetime customer. Using small business marketing tools that boost your likeability can help with that. In this webinar you’ll learn about:

  1. The Value of a Customer
  2. Likeability as one of the 3 Tenets of a Sale
  3. How Brand affects Likeability
  4. Marketing Tools that Boost Likeability

The Value of a Customer

Getting existing customers to spend more money on your products is less expensive than spending money on the marketing and onboarding required to continually bring on new customers. You’ll also generate more revenue over a customer’s lifetime. Build personal relationships with your customers, increasing your likeability, and revenue from a given customer will increase as:

  1. Average size and frequency of a sale increases
  2. Purchases become more routine
  3. You become the business that the customer always shops with
  4. The customer not only does business exclusively with you, but refers you to other people.

The sales cycle for a referral is much shorter than for a customer you bring in fresh off the street!

Likeability as One of the 3 Tenets of a Sale

Need a reminder about the 3 Tenets of a Sale? Here they are:

  1. People Must Know You (Visibility)
  2. People Must Trust You (Credibility)
  3. People Must Like You (Likeability)

We are (obviously) examining Likeability’s role in the 3 Tenets of Sale today, and how boosting it through small business marketing and building personal relationships wih customers increases your sales. We’ve examined previously how boosting credibility boosts your sales and also how boosting visibility boosts your sales, so be sure to check out those webinars as well! Small business marketing works!

How Brand Affects Likeability

Your Brand Promise lets customers know who you are and what they can expect from you. Branding choices give your customers information about your business that they use to evaluate your Brand Promise, and all ties into likeability.

Consider how these aspects of your branding will be perceived by your target market:

  1. Your business’ name
  2. Your business’ voice
  3. Visuals
  4. Values
  5. Personality
  6. Characteristics that make it unique from other companies will be perceived by your target market.

Remember that in small business your personal brand as the business owner is part of the business brand. Be both authentic in both!

Small Business Marketing Tools That Boost Likeability

You can use Small Business Solver’s Marketing Solver Tool to learn about a whole bunch of marketing tools that help with the “Like You” part of the 3 Tenets of a Sale. Here are a few the webinar talks about:

  1. Volunteering –> You and/or a staff team
  2. Sponsorships –> Community events or local sports teams
  3. Rebates and Coupons —> For existing customers, not just new ones
  4. Lunch & Learns –> For potential and existing customers
  5. Online Service Tie-In –> Use an online platform to provide value to your offering (such as access to an information website or web community)
  6. Pick Up the Phone –> Call customers instead of emailing them
  7. Employees –> Stay engaged, let them express their personality
  8. Mentors —> Leverage the power of your champions!
  9. Food –> Face-to-face over food can build powerful relationships
  10. Be Helpful –> Share articles, news, events
  11. Birthday Cards –> Note customer details that are potential touchpoints in your CRM
  12. Online Portfolio –> Showcase your business and your brand promise
  13. Networking –> Really listen to peoples’ stories and offer help without expectation of return
  14. Smile! —> People can tell, even if they can’t see you.

The numbers show that you really only need one hundred loyal customers to flourish, bottom line. They will keep coming back to you, over and over. They will refer new customers to you. One hundred loyal customers changes the nature of your business.

Something to think about, right?

Was this useful? Watch our other webinars on our YouTube Channel!

Small Business Wisdom: What To Expect in Your First Year

What can you expect in your first year as a small business owner? After tracking our first year as a business and following thousands of others on the journey, we can tell you that you’ll go through several ways of looking at your business, or paradign shifts. Here are the main ones covered in our video of what to expect in your first year:

You’ll also hear about the milestones you can expect to reach in your first few years.

Weeks 1 – 4: The Fake Start

The Fake Start paradigm shift occurs when you first jump into the idea of starting your own business. Get ready to do some serious talking and planning! You’re putting your business together during this first month and making sure that everyone around you knows it.

Weeks 5 – 8: Small Business Realities

You’re making a paradigm shift to Small Business Realities thinking when you start to realize that small business is different than every other type of business. This four-week period is about testing things out and learning the rules of small business (“”Cash is King” and “Personal Brand is Small Business Brand”, for example.) You’ll concentrate on getting some cash into your business, assess how long you can wait for cash to start coming in, and determine what prices you’ll need to charge in the future to keep your business running.

Weeks 9 – 12: Getting to the 2nd Ring

In Week 8, at the tail end of the Small Business Realities paradigm shift, you may still be only selling to friends and family. That’s okay. But during Weeks 9 to 12 you need to make a third paradigm shift.

Getting to the 2nd Ring thinking forces you to consider how you can sell to strangers. You’ll need to:

  • Assess who you know outside of the circle of friends and family that could be potential customers.
  • Learn about networking
  • Get business cards so that you always have a way to quickly and conveniently give people your contact information. .

Weeks 13 -16: Unlearning (Relearning)

At Week 13, four months into your small business journey, the Unlearning (Relearning) paradigm shift begins. This is a time to go over your progress so far and tweak your plans and processes for the future to include what you’ve learned.

Maybe you need to do more definitive goal-setting. Maybe you need to examine your revenue streams and determine whether they’re all working optimally for you. Maybe your marketing plan needs some changes. Maybe you need to consider a potential referral partner who take on work that people who want you to do that’s not a service you offer.

This paradigm shift is about asking, “Is this real? Did what I try during the first 3 months work, or do I have to change things up?”

Weeks 17 – 21: Asking for Help with Your Small Business

In Month 5 you’re going to start adding people to your team, shifting your business paradigm from one where you work alone to one where Asking for Help is healthy and encouraged. Finding someone to talk to about your business (not family or a significant other – they’re sick of hearing about it by now), who can offer a second opinion about issues you face and help you keep your energy up, will keep you from waking up at night with business concerns stuck in your head. Mentors are ideal for this.

Weeks 22 – 25: Cash-O-La!

This month’s paradigm shift is around money. You will learn:

  • Why “cash is king”
  • Why reducing costs is important
  • How you may be able to benefit from bartering
  • How attention to all the things mentioned above raises your profit margin.

Still with us, business owner? Good! You’re doing great!

Weeks 26 – 28: Breath(ish)

You need to make the Breath(ish) paradigm shift now because at this point you’ve been going full-speed for six months! You need to slow down and make sure that you’re taking care of yourself as well as well as your business.

Put a self-care plan in place if you don’t have one, to avoid burn-out. Be sure that your plan is something that you can keep doing over the long-term.

Week 29 – 33: Think Bigger about Your Small Business!

As you shift your business paradigm to Think Bigger, you’re looking for an elephant. Not literally, of course, but an elephant of a new client that brings in a lot of money with consistency, or a current client to whom you can sell more services. You can look for elephants in a couple of ways:

  • Reconnect with contacts you made when you launched. Let them know that you’re still around, offering services and welcoming referrals.
  • Consider making your business your full-time job if you haven’t already. Give some thought as to how you’ll structure Accounts Receivable when the time comes to do so.

Can you think of any potential elephants right now?

Weeks 34 – 37: Graduate

As you start making the Graduate paradigm shift, you might feel to need to move on from your mentor – you’re having some success, you’re feeling confident, and you’d like to go at it alone. Take a couple of weeks to consider your decision, trying to stay humble and realistic as you evaluate where you are with your business and whether you can keep up the momentum on your own. At the end of Week 37, make the decision about whether to graduate from your mentor.

Weeks 38 – 41: Do Bigger for your Small Business

Now the business paradigm shifts to Do Bigger – you’ve thought about how you’d like to make your business grow, now what structure do you need to put in place to make it happen? As you make this paradigm shift, you’ll think about:

  • Action plans
  • Scalability and processes
  • Re-investment
  • Whether you need employees or partners

Guess what? You’re almost there..

Weeks 42 – 52: Sustain Your Small Business

In Sustain, the the last of the paradigm shifts for your first year, you’ll focus first on strengthening your business through its customer service and its branding, and then on you. You’ll ask yourself:

  • Is this making me happy?
  • Do I want to continue?

Hopefully you do! Congratulate yourself for making it through your first year…you did it!

View What to Expect When You Are Starting to learn about the Small Business Solver modules that are the most useful for small businesses in each paradigm shift. And view more of our webinars on our You Tube Channel!

Contact us at smallbusinesssolver@gmail.com if you have any questions…

Social Enterprise – Making Money While You Make A Difference!

Our “Make Money & Make a Difference” webinar is all about how you can do just that in your organization! Social enterprise is on the rise, and why not? It feels good to give back, and it’s a good business move to do so, as 60% of customers want to support companies with a sense of corporate social responsibility. How can you lose?

If you need more convincing, the webinar examines even more of the business advantages to operating as a social enterprise, including:

  1. Improved public perception
  2. Direct recognition for your efforts
  3. Increased sales
  4. More opportunities for partnerships
  5. Increased employee satisfaction
  6. Opportunities to team build
  7. Increased opportunities to network. Statistics show that almost all small business owners want to give back to their communities – over 99%!

What Social Enterprise Looks Like

There are many ways that companies can be social enterprises. Check out these businesses that are making a difference.

Hungry Heart Cafe – “Hungry Heart Café is much more than a great place for food. We help vulnerable adults access careers in the food service industry so that they can achieve independence and realize their dreams.”

Virgin Unite Foundation – “non-profit foundation…to unite people and entrepreneurial ideas to create opportunities for a better world.”

Tim Horton’s Smile Cookie Week – “Your full $1 goes to over 500 charities and organizations in communities across Canada ”

Making a difference feels good. It can make things a little more complicated for a small business, yes. The webinar addresses these issues, and also talks about what goes into making a social idea a social enterprise:

  1. Starting with the problem to find the solution
  2. Validating your idea
  3. Marketing your idea
  4. Developing your team
  5. Determining your financing options

Does the idea of social innovation and social enterprise appeal to you? We’re here to help! Reach out to us at smallbusinesssolver@gmail.com and tell us how we can help.

Sales Presentations: How to Own the Room as You Sell Your Stuff!

Our live webinar series is motoring through summer, with the fast-paced and information-packed “How to Give a Great Sales Presentation, Small Business-Style!” This webinar focuses on 4 key areas of giving sales presentations: Audience, Content, “The Nerves”, and Was It Good?

The Audience

Tailor your sales presentation’s message for different groups. You need to know who your audience is and what they care about so that you can present useful information. If you don’t know about your audience and what’s useful for them, find out:

  1. Attend the event yourself (if possible)
  2. Ask the organizers about the people who will be attending and what they’re likely to want to hear about.
  3. Show up early talk to people prior to your presentation about why they’ve come and what they’d like to hear from you.

A sales presentation should signal to your audience that you understand their core values and that your own core values align with theirs. If you can’t connect with your audience on that emotional level, your audience is unlikely to buy from you. Remember – sales are emotional!

Sales Presentations and Content: The Beginning and the End

When you’re planning sales presentation content, pay special attention to the beginning and the end – they serve important functions! The beginning of the presentation should contain the ” hook” that catches peoples’ interest. An effective hook:

  1. Is very clear and simple
  2. Has some sort of number or return on investment (investment being time spent watching the presentation.) 
  3. Draws people in by asking a question or telling a story.

Your hook may be your only chance to get peoples’ attention, so make it a good one!

The end of a sales presentation should invite the audience to take a concrete, reasonable next step. The step should be a gesture their interest in what you have to offer. Don’t ask them for the world! You might invite them to:

  1. Pick up your business card on the way out
  2. Schedule a phone call or coffee date with you to chat about their needs
  3. Stay after for a few moments to see a quick demo of your software or website.

Pro tip: You should never have to say “Thank you” to indicate that a sales presentation is over. It should be clear to the audience!  

Sales Presentations and Content: Benefits versus Features

You’ll feel compelled to tell your audience all about the features that make your product or service is the best on the market. Resist that urge. Instead, tell your audience why it *matters* that your product can do what it does and why it’s important that a job be done just the way that your company can do it. Convince them to hire you by telling them the benefits of doing so!

Consider how you might use the following as you present benefits:

  1. Emotional words to further capitalize on the power of talking about benefit.
  2. Vocal intonation and body movements to break up the conversation
  3. Moments that “pop!” to emphasize points that you want your audience to remember.

You want to make an emotional appeal with your sales presentations because (say it with me!) sales are emotional!

The Nerves: No Big Deal

Everyone gets a little nervous about speaking in front of groups. There are ways to work through it! Use these techniques when your nerves start to get the better of you:

  1. Be sure that you’ve practiced enough before your sales presentations. Most people need to practice a presentation between 7 and 20 times. 
  2. Show up first. Be in the room as everyone arrives and even talk to people a bit if that’s possible. You’ll feel in control of the room and the audience will see you feeling confident and ready. 
  3. Don’t take a deep breath just before you start presenting, as you may start to hyperventilate. Instead, exhale and force all the air out of your diaphragm and allow it to refill. Then go in and own it! You’ve got this!

Was Your Sales Presentation Good? How You Can Tell

You don’t need a lot of training or a fancy post-presentation audience questionnaire to evaluate how your sales presentations go over. You can monitor the standard indicators of audience interest and engagement as you’re presenting:

  1. Are people interrupting you to ask question as you’re presenting ?Questions about implementation and logistics are an especially strong sign of interest. 
  2. What is the body language saying? Engaged people will lean in, maintain eye contact, nod and smile. Bear in mind that body language in a business-to-business sales presentation can be trickier.
  3. Are people taking even small actions after your sales presentations? Even if someone just takes a business card from your display table, congratulate yourself. You caught their interest! Now you need to follow up and move them along your sales funnel!

We have lots of information about presentations on our website, and all our resources are available to small business owners on a pay-what-you-can basis! Sign up for an account and check us out!

You can also see more of our webinars on our YouTube Channel.

Credibility: How Can You Get Your Customers To Trust You?

When it comes to sales, vour credibility is critical. Trust is as important in your relationships with your customers as your it is in your personal relationships. As a business owner, you need mustunderstand that:

  1. All sales are emotional. Whether you own a convenience store in a small town or an internationally-known software company worth millions of dollars, you ultimately appeal to emotion, not logic, to make your sale.
  2. Gaining credibility, or a customer’s trust that you know what you’re talking about and that you’ll do what you say what you will, is one of the 3 Tenets of a Sale.

Credibility and Sensitive Trust

The trust that you must develop with customers, who are likely people with whom there isn’t a long and complex personal history, is called sensitive trust. Senstive trust is different than the sensible trust that develops between people in long-term relationships (family, old friends, and significant others), and must develop much more quickly in order to establish the credibility needed to close the sale.

Let’s examine the 3 Tenets of a Sale, or the Sales Funnel, to see how you how you develop that sensitive trust?

The 3 Tenets of a Sale

The 3 Tenets of a Sale, or the Sales Funnel, theory is based on the idea that as people buy from you when they:

  1. Know you
  2. Trust you
  3. Like you.

Marketing is a great way to build sensitive trust and keep people buying from you.

You can use Small Business Solver’s Marketing Solver tool to find a whole list of simple-to-implement marketing strategies that can increase your credibility in a flash:

  1. Get business cards
  2. Record a professional voice mail message
  3. Develop a web presence (not necessarily a web site!)
  4. Ask for referrals/testimonials
  5. Use branded contracts/invoices
  6. Rent a post office box
  7. Get a 1-800 number
  8. Look for media cover opportunities (press releases, articles, etc. – not paid ads)
  9. Encourage customers to leave online ratings on sites like Google and Yelp
  10. Do presentations (keynotes, panels, webinars)
  11. Hire a virtual assistant or use a calling service to look bigger than you are
  12. Make brochures to hand out to clients interested in larger or B2B sales
  13. List your products in established online stores (Etsy, Yahoo, Alibaba) for better SEO rankings and streamlined customer experience
  14. Respond to blogs, letters to the editor, related forums to raise awareness of your company
  15. List awards your company has won – even small ones
  16. Develop an online portfolio
  17. Go to networking events

Which marketing strategies are you currently using? Which ones could you easily start using?

Building credibility is hard work, and it’s easy to be very hard on yourself if you inadvertently let a customer down. However, if you do, don’t throw up your hands – the situation is salvageable! Plus it is important to know how to rebuild trust in this situation. Remember, nobody’s perfect – you are not the first to do this, you won’t be the last. Handle it gracefully, to the best of your ability, and forgive yourself.

Learn More about Credibility

All the strategies in this 20-minute video are low-cost, can be implemented quickly, and do wonders for your credibility. Watch the webinar for details on how to implement each one, pick one or two to try this month, and let us know your results! We’d love to hear from you!

Was this helpful? Watch more webinars on our YouTube Channel!

Alternative Revenue Streams for Your Small Business

Why would you want to develop some alternative revenue streams for your small business? For lots of reasons! Diversification and customer retention, for a start – customers who have a wide range of sevices and products from which to choose are happy customers!

Alternative Revenue Streams: Things to Consider

You can’t provide everything, so choose your alterative revenue streams wisely. You need to consider:

  1. Your core competencies
  2. Adjacencies to those competencies
  3. Your existing customers
  4. New customers
  5. Standard types of alternative revenue streams

Core Competency

How to decide what your core competency is? This is your bread & butter! A core compentecy is your competitive advantage, what you are known for! You should be better at your core competency than everyone else is. It’s probably the reason why you went into business.

Logical Adjacencies

Logical adjancenies are potential alternative revenue streams that are strategically aligned to your core competency. They steer what you offer in a defined direction. Some different ways to pivot when you do adjacencies is if they are a new product or service for your existing customers or if you are doing the same product or service for a new target market. Both are a natural step in growing your alternative revenue streams strategically.

Existing Customers

Strategies to develop alternative revenue streams that focus on the existing customer include:

  1. Increasing the average sale from a customer
  2. Increasing the frequency with which customers use your business
  3. Offering something new that customers also need
  4. Developing more effective retention strategies.

Keeping a customer is worth even more (and is much less expensive) than finding a new one!

New Customers

Strategies to develop alternative revenue streams that focus on new customers include:

  1. Targeting new markets
  2. Testing new offerings

Standard Alternative Revenue Streams

Standard alternative revenue streams include:

  1. New products, services, intellectual property, programs
  2. Events
  3. Memberships
  4. Intermediaries
  5. Residual income
  6. Sharing economy
  7. Government contracts
  8. Crowdfunding

Learn More About Alternative Revenue Streams

When it comes to alternative streams, the limit is really only the resources that you have available to implement them and oversee them. The general rule is that, regardless of how many revenue streams you have, 20% of your revenue streams should be producing 80% of your income, so focus on that 20%…but make them what you want! You can do one or more of them, blend them…have fun!

Watch the video to hear more about all of this.

Was this useful? Watch more webinars on our YouTube channel!

Credit Union Straight Talk with DUCA’s Keith Taylor

Have you ever wondered what the difference is between a credit union and a bank? Are you curious about why you might choose one over the other?

Keith Taylor of DUCA Financial Services can tell you – and he does.

Why Join a Credit Union?

In this webinar you’ll learn about:

  1. What DUCA is and how a credit union is different from a bank
  2. The different programs that DUCA can offer as a credit union including the Profit-Sharing Program and Profits with Purpose.  There is also a Community Hero Mortgage with a profit donation program with in.
  3. What B-Corp certification is and why DUCA works to maintain it including ensuring that they are paying all employees a living wage (including benefits) and were the first to do so.
  4. What DUCA offers businesses from no or low-fee business banking and all of the other account options.
  5. Plus there is business lending with lines of credit, loans and mortgages  just like you would expect from a bank. But the added advantage for small business owners is the relationship that they have including having a designated Small Business Advisor for all business members.
  6. The DUCA Impact Lab – what if banking’s primary focus was on solving problems and creating opportunities for everyone and not on simply making a profit? 

Social enterprises like DUCA generate revenue, but aren’t in business solely to make profit – they also want to make a positive social impact. For businesses interested in supporting banking institutions with a social conscience while receiving full range services, a credit union like DUCA is the way to go.

To find out more, watch the webinar – let us know what you think!

Special thanks to Keith Taylor for guest hosting. Find out more about DUCA Financial Services

Was this useful? View more of our webinars on our YouTube Channel!

Email Tips To Make You an Email Pro!

Take your online communcations from “average” to “awesome” with these email tips from Small Business Solver Marketing Manager Sarah Levis.

Email Tips to Take Today!

A recent article from “Forbes” indicated that a corporate employee sends and receives 105 emails a day and can spend 28% of the day dealing with email. So learn how to use how to use this tool effectively! In this webinar on email tips you’ll learn:

  1. Whether An Email is Necessary –> Is email the best way to deliver your message? The most effective way? The most appropriate way?
  2. Deciding What Kind of Email is Necessary –> What’s the purpose of your email? How can you clearly indicate that to the reader?
  3. The Importance of Tone –> Is your tone appropriate for your purpose? Are you using conventions that don’t come across well in text, like sarcasm or teasing?
  4. The Power of Good Editing –> Have you edited your writing to eliminate jargon, excessive words, and weak words and phrases?
  5. A Clear Call to Action — > Does the reader know exactly what you need them to do in response to your email?
  6. Tools of the Trade –> Have you made effective use of the tools available to you in your email client to make your email as clear and accurate as possible (Spell Check, Grammar Check, signature, pre-written text blocks)
  7. Checking Your Work –> Have you proof-read your email for errors? Has someone else looked over it for errors that you may have missed?
  8. Subjects – Did you send test emails to make sure that your subject doesn’t land your email in SPAM folders?
  9. Before You Send – Writing Your Greeting, Pause Before You CC, Know the Laws –> Is your greeting appropriate and accurate? Is everyone (and no one more) on your CC list that must be? Are you in compliance with your country’s SPAM regulations?

Links to check out to make your writing even better!

  1.  21 of the Best Email Subject Lines We’ve Ever Seen – HubSpot
  2. GDPR Compliance Information – ZDNet.com
  3. Grammarly: Free Writing Assistant
  4. How to Use Gmail (Ultimate Beginner’s Guide) – Envatotuts+ Learning Guide 
  5. How to Write Emails Like a Marketing Pro – Aytekin Tank for Medium
  6. How to Write Email with Military Precision – Kabir Seghel for the Harvard Review
  7. Outlook Help Center
  8. The Ultimate List of Email Spam Triggers – HubSpot

Follow these email tips and keep these resources handy and you’ll be writing exceptional email in no time! Oh – watch the webinar, too! If it’s useful, check out our other webinars on our YouTube channel!