Benchmarking & Performance Management for Small Business

 

What gets measured will get done.

 
Large businesses and small business alike use performance metrics with the intent to motivate their employees. However often these metrics are misguided and resulting in undesirable behaviour. They are not tied to the strategic performance of the organization.
 
In this video learn…
 
1. Why have metrics?
2. How to create your metrics that will actually help your business
3. Understand what a balanced scorecard is and what components make up a small business’ balanced scorecard
4. Learn how to monitor and implement the metrics in the most effective and efficient way possible
 
There are a lot of red flags when it comes to metrics, and if done improperly a metric can actually stunt your business’ growth rather than foster it.
 
Always remember that what gets measured will get done!
 

 

Performance management resources

 
Examples of Critical Success Factors and Metrics
 
Want the slides for this presentation? Performance Management

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