A huge part of building your customer relationships is to not only listen, but to also remember. But remembering is nearly impossible when you think about the number of clients that you have. And even if it is easy at the beginning, if you are planning on growing it will become more difficult.
Do you remember their names?
What they bought last time?
If they like one colour or another?
The name of their dog?
It is strange how important it is to us and to others that someone remembers information about us. It makes us feel more important. And it makes use like the person who remembered!
Having a CRM or Customer Relationship Management tool will help your small business remember these details and build a stronger, lasting relationship with your clients.
Contact The Expert
The Small Business Solver Tech Team